Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your Prime ERP subscription at any time. Upon cancellation:

• Your access will continue until the end of your current billing period
• No further charges will be made after cancellation
• You can export your data before the subscription ends

2. Refund Policy

We offer refunds under the following conditions:

• Within 7 Days: Full refund if requested within 7 days of initial subscription purchase
• Service Issues: Pro-rata refund if we fail to provide the promised services
• Duplicate Payments: Full refund for any accidental duplicate payments
• Technical Failures: Refund for periods where service was unavailable due to our fault

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Request made after 7 days of purchase (except for service issues)
• Violation of our Terms of Service
• User error or inability to use the service
• Partial month usage after the 7-day period

4. How to Request a Refund

To request a refund:

1. Send an email to support@illall.in
2. Include your registered email address and transaction details
3. Explain the reason for your refund request
4. We will process your request within 5-7 business days

5. Refund Processing

Once approved, refunds will be processed as follows:

• Refunds will be credited to the original payment method
• Processing time: 5-10 business days depending on your bank
• You will receive email confirmation once the refund is initiated

6. Contact Us

For cancellation or refund inquiries: